You can quickly get assistance via text. Use our numbers accordingly:

General Member Support: (913) 270-0488.

Maintenance: (913) 357-5584.

Our email: membersupport@livehomeroom.com

The HomeRoom app can be downloaded for free from the App Store or Play Store.

Your lease agreement is available in your Resident Portal. You can access your account through the HomeRoom app (pay option).

We will inform you when an upcoming tenant is interested in your location and has been approved. You’ll have up to 24-hours to meet them in person or chat and provide feedback if need be. You’ll have a “red flag right” so you can tell us if for some reason this roommate would not fit the house, however, keep in mind we are proudly inclusive and will not discriminate based on race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation.

No. We sign agreements with landlords who own the homes, then bring in our team to prepare and furnish the space for you while our support team makes sure to enjoy your stay with us.

Renter’s insurance is a must. Failure to upload your policy number will result in a $50 monthly fee.

Liability coverage must be no less than $100,000 for the entirety of your stay. If you relocate, you must update your policy directly with your insurance.

You can get renter's insurance directly from your Resident Portal or any company that works for your needs.

Upload your policy to your Resident Portal through the HomeRoom app. We recommend you do this through your computer, as you’ll need to attach your policy in PDF format.

After the agreement is signed, your rent is non-negotiable and is locked for the duration of your agreement.

The utility fee is subject to excessive usage (water, electricity, etc.). Please refer to your lease agreement to read more in detail.

Absolutely! Every time you refer a friend, once your friend becomes part of our community and has moved in, you can earn a Gift Card worth up to $200! If your friend signs for a 3-month lease, you'll receive a $50.00 Gift Card. For a 6-month lease, we'll thank you with a $100.00 Gift Card, and if they commit to a year, you'll get a $200 Gift Card! Ensure your referral adds your name to their application to avail of this offer!

Your Resident Portal is available through the pay section in the HomeRoom app. (Pay section)

You have a few responsibilities as a roommate and a few little maintenance tasks.

Weekly responsibilities like doing your dishes and cleaning after yourself, communicating with your roommates when bringing a visitor, and abiding by your house rules. Attending a roommate meeting at least every 3 months and everyday maintenance tasks.

Examples of other maintenance requests that fall under resident responsibility include:

Replacing reachable light bulbs

Replace smart lock and fire alarm batteries

Plumbing issues like clogged drains that arise due to resident use

Testing and troubleshooting blown fuses

Bathroom fixtures like disposable bathroom items, etc.

AC Filter changing

Internet troubleshooting

Small pest issues

Purchase household items and batteries (detergent, soap, and cleaning tools will be roommates’ responsibility)

The minimum is 3 months. You’re responsible for submitting your 60-day notice two months before moving out. That said, you need to confirm the end of your stay during the first month in case of a 3-month lease.

No, but we make paying for utilities easy for each resident as part of our commitment to streamlining your rental experience. Utilities are based on actual usage and split between roommates.

When signing your new lease, you'll need to pay a security deposit, the first month's rent, and service charges, including a $140 utilities pre-payment, a $50 membership fee, and a $300 move-in fee.

We’re committed to providing residents in the HomeRoom community with an outstanding living experience. We charge a monthly membership fee of $19* which includes the below:

• Furnished common areas

• Smart TVs

• Kitchen essentials

• Roommate matching

• Internet

• Mobile App Access

*This does not include cleaning fee or utilities. Utilities based on actual usage, split evenly between all roommates.

You can always cancel your move-out. If your room has been leased up by someone else, we’ll proceed to transfer you to the next room available.

Request Maintenance

Cancelation Policy (Early Termination)

Deposit

Room Transfer Request

You can submit your room transfer request via the HomeRoom app. Our team will proceed with your request upon verifying availability. All our available rooms are listed on the website and are always accessible through your app.

Pets are not permitted in our properties. If a pet is found on the premises, a fee of $10.00 per day will be charged until the animal is removed.


Should you require approval for an ESA, send all documentation via email (membersupport@livehomeroom).

We expect the house to agree to its own terms to better integrate everyone in the house. However, we have outlined our Home Policies here.

Should your own communication not suffice for the house’s overall happiness, members should use our roommate community policies to resolve any conflicts and misunderstandings.

If you have had documented interactions with your roommates and issues keep occurring, you can contact us for further assistance.

Yes! Visitors are allowed anytime between 10 AM to 10 PM. Overnight visitors will require roommates’ consent.

All rooms are single occupancy only. For visits, please review our visitor’s Policy here: Community Policies, Rules & Terms.

By terminating your lease agreement before the end of it, you’ll incur a break-lease fee which equals one month’s rent. Please note that there are no exceptions to our 60-day notice clause.

When you sign your new lease, we either collect a security deposit equal to one month's rent or an approved security deposit alternative, along with the first month's rent and service fees, depending on the market.

No, the deposit is not refundable if you decide to cancel your application before your scheduled move-in date. When an application is submitted and processed, we commit resources to preparing the property and cease marketing efforts for that space. The deposit helps cover the administrative costs and compensates for the potential loss of other interested applicants during this time.

All payments are processed through the HomeRoom app via your Resident Portal.

We are committed to providing residents in the HomeRoom community with an exceptional living experience. We charge a monthly membership fee of $50/month which provides you with furnished common areas, access to our app for support, maintenance requests, and our online portal.

Your account will start generating late fees starting on the 2nd of every month. Please refer to your lease agreement for information in detail.

By enabling auto-pay on your account, you’re authorizing a certain amount to be scheduled on a specific date every month. Make sure you deactivate any scheduled payments if you process an extra payment.

Auto payments will not be suspended for making additional payments before your scheduled payment.

All payments are made through your Resident Portal. There’s a 2.95% transaction fee for paying with credit/debit cards. We highly recommend using the free ACH option to avoid any additional charges.

A reserve payment generates a $35 reversal fee. Ensure that your account has enough funds and you enter your bank information correctly.

The $50 Insurance fee is an extra fee that’s added for not having a renter’s insurance active policy on your account.

Once everything is paid up, and you’ve signed your lease, you start your onboarding by texting our support team. You’ll receive further information about your move-in, so you know what you need to know and what you need to do; this includes your access code and house information. You can also schedule a call to ensure all your questions are answered.

Your key is sent to you via text once you have completed your onboarding. Please do not share your private code for safety purposes.

Absolutely! You will just need to ask for authorization for us to coordinate this with the roommates. If they are unable to be present during your tour time, we will provide you with a temporary key code that will allow you to conduct a self-guided tour.

You can move in anytime between the hours of 12 pm to 8 pm. This ensures our customer support team is readily available should you require assistance during your move-in.

The move-in checklist form is the last step you need to go through upon moving in. That helps you record the condition of your room, so when you move out, we return your deposit in full.

You need to submit your 60-day notice via the HomeRoom App. Once submitted, our team will confirm your move-out date and provide you with further steps.

Completing your move-out checklist is a must. Click here to review the steps in detail.

Yes, however, you’re responsible for the rent for the next 60 days from the day we receive your move-out notice. You can still leave the house if you wish to receive your deposit sooner.

No, you don’t need to. We only do walkthroughs after moving out.

The deposit is refunded up to 30 days upon move out. Deductions may apply if any change is required to restore the unit to its original condition.

We return your deposit via PayPal. Make sure you verify your account to avoid delays in receiving the funds.

Keep in mind all items found during the walkthrough will be disposed of. However, if we find items we’ll try to collect and put all items in a bag for you to collect within 24 hours. Any bigger items that require hauling services will be disposed of at your expense. HomeRoom will not be responsible for any disposal under any circumstance.

Yes, each house sets its own rules. However, to keep our homes happy we have outlined our Homes Policies here.

You’ll need to call a locksmith, so they open the door for you.

If you’re not able to find anyone, HomeRoom will deliver a copy of your key for a $150 charge within the first 2 business days once the maintenance request through the HomeRoom app is submitted.

The main way to contact your roommates will be through your Slack House Channel. Alternately, your roommates’ numbers are included in your welcome email for you to text them.

Food should be tagged and arranged in a way that can be distributed evenly among all members of the house.

You’re allowed to dispose of any spoiled or expired food. We encourage the house to organize the fridge space once a month.

Should more space be needed, a second fridge will be provided with a $300 expense on the member’s side. (Charges will be split evenly among all members).

Once an applicant is approved, we contact you to schedule and find a time to meet each other (via SMS, call, in-person, or video call). We expect to hear feedback from the current residents within 12 hours of the meet and greet to determine which applicant we will be moving forward with.

If we don’t hear from the current residents within 24 hours, we’ll proceed with the applicant process and move forward with the move-in.

HomeRoom will not reject a potential candidate's application due to sexual orientation, race, color, religion, nationality, familial status, or disability.

If your house receives mail that’s not yours, please don’t open it. Contact us to diagnose if it’s worth addressing it to the right person or has to be returned to the sender.

You can get a copy of the key to the mailbox by going to the post office that services your address with a copy of your lease agreement and request a copy (usually the closest one) – Bear in mind that there’s a charge for you to get a copy of it.

Lawncare visits are scheduled regularly, increasing in the summer and reducing visits in the winter. If your house needs a visit, just contact our support team, and we’ll handle this.

We notify and post all the cleaning visits in our monthly newsletter.

The Maid Grades is our system to rate the cleanliness of your house prior to starting cleaning based on our Cleaning Standards - If the house is in very bad condition, the maids will notify us via the Maid Grades, and we will share this information with the house. If the house has two consecutive very bad reports, we’ll schedule an extra visit at the house’ expense.

Yes! All you need to do is submit a cleaning evaluation report via the HomeRoom app.

Internet details can be found in your welcome email upon moving in. You can ask to have this email resent to you at any time.

You can find the trash pick-up date in your welcome email, along with your house information.

Only decor items may be placed in the living room; including but not limited to:

Table lamps, cushions, rugs, vases, books, indoor plants, and baskets if they don’t disrupt the general decor arrangement of the house.

Notes: By placing belongings in common areas, e.g., electronics such as Chrome-cast, Apple TV, video games, movies, board games, & coffee maker, speakers) you’re aware that other members might be using them, too. Please keep all belongings inside your room if you don’t want anyone to be using your property. HomeRoom will not be held responsible for any loss or damages of said items.

Roommate Meetings are a must at least every three months as we know scheduling might be tough at times. However, we recommend that the house has a meetup every month or every time someone moves in/out to integrate that person.

The tentative dates are posted and shared in our monthly newsletter. At the beginning of that week, you’ll receive a text to remind you about the visit.

The visit might vary depending on the location of your home. Our team distributes the dates and logistics according to distances. They will clean shared spaces like the living room and kitchen, hallways, and countertops. Bedrooms and private bathrooms are not cleaned.

Yes, all you need to do is request it with our support team for $50 a month.

Parking guidelines are first-come, first-served when there’s enough space for everyone. Due to limited parking capacity in certain homes, you need to discuss parking schedules to avoid obstructions. Please check our Home Policies to read more in detail.

You can adequate and personalize your space, but keep in mind you will be responsible for restoring everything to its original condition once you move out.

Yes, potential roommates are allowed to tour the house prior to officially moving in. We communicate with you and your roommates, so you better coordinate a time that works for everyone.

Our homes usually have the fastest internet available (it’ll depend on the carrier, zone, and other details outside our control).

Internet issues must be troubleshot directly by the internet provider at home with one of your devices connected to the WiFi if basic steps have no effect. Contact our support team for further assistance, so we can provide you with your account number and PIN.

To protect you and your belongings, as a HomeRoom Member, you need to get a renter’s insurance policy for no less than $100,000 coverage. Your policy details must be uploaded to your account and must cover the entirety of your stay.

HomeRoom will not be responsible for any loss/damage of personal items under any circumstance.

Every house has its own design and bedroom capacity. Our homes are between 4 to 7 bedroom capacity.